Welcome to the MumStore by Nutricia (mumstore.co.nz) website (“Site”). This Site is owned and operated by Nutricia Limited (NZ Company no. 711745) (“Nutricia”).
1. ACCURACY AND RELIABILITY OF CONTENT
A variety of information, advice, recommendations, letters, messages, comments, posts, text, graphics, software, music, sound, photographs, videos, data, LiveChat and other materials ("Content") is available on and through the Site. Any content, information or advice provided on or via this Site or our advisory services is intended, and should be used, for general information purposes only and must not be used as a substitute for specific advice from a professional advisor. You should never use the Content on this Site to diagnose a health or medical condition or problem.
2. RIGHT TO USE WEBSITE AND CONTENT
You may browse, print and copy Content provided on this Site only for the purposes of personal and non-commercial use. However, except to the extent you have non-excludable rights to do so under applicable law, you may not, adapt, reproduce, distribute, link, store, transmit, print or publish or use any of the Content on this Site for public or commercial purposes, without first obtaining our express written permission.
If you wish to register an account on the Site, you will need to follow the registration process on the Site. To activate your account to be able to access registered user advantages, you will need to complete an SMS verification process and so will require a valid New Zealand mobile number.
We reserve the right to alter, suspend or terminate this Site temporarily or permanently at any time or to deny access to this Site without notice and for any reason. If you need to contact us about an order or a purchase you have made from us and you cannot access the Site, you should contact us at the email address stated in your order / purchase confirmation.
You may not use this Site:
(a) for any reason or purpose which is unlawful, defamatory, harassing, harmful, abusive, invasive of another’s privacy or otherwise objectionable;
(b) in a manner which would harm or disrupt this Site, or others enjoyment of it; or
(c) to engage in any commercial activity in any form.
3. PRODUCT INFORMATION
This Site is intended for the use of New Zealand residents. All Content on this Site is provided on this basis.
You should be aware that some products and brands described on this Site may not be available in your location or may be available under different names and in different formulations in your location. You should seek further local information in your relevant jurisdiction before purchasing any products described on this Site.
4. INTELLECTUAL PROPERTY
The intellectual property including copyright in all Content on this Site belongs to us or our licensors unless otherwise stated.
When you transmit or post any material to or on this Site, you grant to us a non-exclusive, worldwide, perpetual, fully sub-licensable, and royalty free licence to use, reproduce, modify, adapt, publish, translate, create derivative works from or display or distribute that material worldwide via the Site, or in any way without any duty at all to account to you.
5. USER CONTENT
This Site may contain Content (including comments, links, photographs or videos) that is generated by other users of this Site. This Site publishes this Content as uploaded by our users; we do not edit or moderate the Content before it is posted. We do not endorse or adopt any third party Content that is available on this Site.
This Site may contain comments and discussions by users about infant, follow-on formula products and bottle feeding. Such opinions are not our own and we do not endorse or adopt them. If you are reading or contributing such Content, you should know:
(a) breast milk is best for babies – professional advice should be followed before using infant and follow-on formula products;
(b) introducing partial bottle feeding could negatively affect breastfeeding – good maternal nutrition is important for breastfeeding and reversing a decision not to breastfeed may be difficult; and
(c) infant and follow-on formula products should be used as directed. Proper use of infant and follow-on formula products is important to the health of the infant. Social and financial implications should be considered when selecting a method of feeding.
If you wish to bring to our attention any unlawful activity associated with any Content posted by another user or otherwise available on this Site and you would like to file a complaint with us, please use the 'contact us' link found on any page which contains content supplied by users.
6. THIRD PARTY WEBSITES
We invite you to share hyperlinks to our website amongst your friends and contacts for non-commercial purposes (including via social media and personal blogs). Hyperlinking to this Site is not otherwise permitted without our prior written permission. If we request you to do so, you will remove any hyperlinks you have created to this Site.
From time to time, we may provide links to third party websites. However, these are provided for convenience only and we do not accept any responsibility or liability for access to or material on any web site which is linked from or to this Site or for any material on this Site in which the copyright is owned by a third party. To the maximum extent permitted by applicable law, you agree that you shall have no claim against us in the respect of the content of any such material. Links to those linked websites should not be construed as an endorsement, approval, recommendation or preference by us of the owners or operators of the sites, or for any information, products or services referred to on those linked sites. You should verify such information directly with those third parties.
8. MAXIMUM LIABILITY EXCLUDED
While we attempt to ensure that that the Content is accurate and current, to the maximum extent permitted by law, we make no representation or warranty nor do we assume any liability or responsibility, for the accuracy, currency, completeness or usefulness of the Content, or for any errors or omissions contained therein.
Use of this Site and all Content on this Site is at your own risk. Neither Nutricia nor any other party involved in creating, producing or delivering the Site is liable for any direct or indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, claims, expenses or other claims for compensation whatsoever, whether caused by the acts, omissions or the negligence of us, our employees or agents, which arise out of or in connection with your access to or use of this Site and its Content. Without limiting the foregoing, everything on the Site is provided to you 'as is' without any warranties or merchantability, fitness for a particular purpose, or non-infringement.
To the maximum extent permitted by law, all express warranties, representations and conditions of any kind and all warranties and other terms implied by statute or common law with respect to this Site or the Content on this Site, including but not limited to any such warranty or representation as to the accuracy or completeness of the information contained on this Site or in respect to any products referred to on this Site are hereby expressly excluded.
(a) in the case of goods: the replacement of the goods or the supply of equivalent goods; the repair of such goods; the payment of the cost of replacing the goods or acquiring equivalent goods; or the payment of the cost of having the goods repaired; and
(b) in the case of services: the supply of the services again; or the payment of the cost of having services supplied again.
A party’s liability to the other party is reduced to the extent that the other party’s acts or omissions, or those of a third party, contribute to or cause any such liability.
While we take steps to keep this site free from viruses and other harmful code, we cannot ensure that this is the case. You must therefore use up-to-date security software at all times to protect your computer from such viruses and other harmful code.
While we use reasonable commercial efforts to make this Site available, we do not represent or warrant that this Site will be accessible or available on a timely basis, or that access will be uninterrupted or error free.
10. GOVERNING LAW AND DISPUTES
11. CONSENT TO RECEIVING NOTICES
Once you have completed the registration process, you will have specified a username (email address) and a password. You must ensure that you keep your username and password in a safe and secure place and that you do not disclose them to anyone. You will be fully responsible for all activities which occur under your username and password, unless your account is hacked or the activity was unauthorised and results from the fault of Nutricia. It is your responsibility to immediately notify us of any unauthorised use of your username and password or any other breach of security as soon as you become aware of it. We reserve the right to require users to amend username and passwords if necessary for security reasons.
All accounts must be registered with a valid personal email address that you access regularly so that moderation emails can be sent to you. We reserve the right to close or suspend accounts if we reasonably believe it is necessary or appropriate to do so, for example, to deal with a security incident, if you have opened an account with someone else’s email address, or you’re your email address is not valid. If we close or suspend your account we will notify you using any contact details you have provided. If we determine account closure or suspension is no longer necessary or appropriate, we will promptly reinstate your account. If you cannot access your account and you need to contact us, you should contact us at the email address stated in your order / purchase confirmation.
You should never reveal any personal information about yourself or anyone else (for example: telephone number, postal address, home address or email address, or any other details that would allow you to be personally identified) on our Site. We cannot be responsible for any subsequent actions or events resulting from such personal information being voluntarily.
14. LIVE CHAT
LiveChat allows you to interact in real time with our Advisory Team. LiveChat is available between 11:00am and 7:00pm on business days in Auckland, New Zealand. Our Advisory Team includes midwives, dietitians, a nutritionist and mums with expertise, who can answer your questions related to your order, but also pregnancy, labour, birth and early childhood nutrition.
You agree that the information provided to you in a LiveChat conversation is only of a general nature and should not be substituted for individual medical advice from a healthcare professional. You should not use the information provided to you in a LiveChat conversation to diagnose a health or medical condition or problem, or alter, commence or delay any medical treatment. You should always check with your healthcare professional before acting on any information provided to you in a LiveChat conversation.
We may terminate LiveChat sessions for any reason and at any time, without further notice to you.
15. PURCHASING PRODUCTS
All orders and product purchases are subject to our Terms and Conditions of Purchase.
Last updated July 2018